managing ux

BSKYB PSP Programme  was CUX by Proxy. Our agents were going to use the interface to deliver a customer experience over the phone.

I hired a team of experts. Consisting initially of :

• 2 x user experience researchers with commercial quant/qual research skills.
• 8 x  UX designers - using Omnigraffle and Axure to prototype
• 2 x copywriters - the word architects
• An interface designer / graphic designer
• 3 x CSS developers (HTML5/CSS3)
• 2 x front end architect (node.js / html / css3)

The team grew and I added in a graphic designer.

We became a very strong team working with technical analysis and Platform Architects. Liasing with Software delivery managers and scrum teams ensuring delivery of our designs. We were at the forefront of innovation in UX design.

We used Axure and Omnigraffle as UX tools of choice but also had Silverback, Adobe and Keynote in our back pockets.