Institutionalising UCD & UX

Setting up ways of working with the business analysis  and transformation department and the technology teams with our newly formed UX team was vital. Using Agile, Lean UX and upfront thinking we needed to create culture that had a can do attitude. In order to function and get reasonable business asks that were designable I created an analysis process that worked for all stakeholders and us in UX.

Over a period of 12 months while also creating a new team, working in the discovery phase of the programme scoping out the new sales interface I worked with business analysts and technical designers to ensure requirements were satisfied in a creative delightful manner. Effectively ensuring that the voice of the user was not compromised.